Exercising the right of withdrawal on calzatureginevra.it has never been easier!

You have the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquire physical possession of the last good. To exercise the right of withdrawal, you must inform us (CALZATURE GINEVRA SRL, VIA CASE NUOVE 25 / D, 61041 ACQUALAGNA, 0722 88481, shop@calzatureginevra.it) of your decision to withdraw from this contract through an explicit declaration, from send by email to our aforementioned email address. To this end, you can use the attached withdrawal form, Download the RETURN FORM but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. The withdrawal must always be communicated by e-mail, before sending the return, wait for our acceptance of the return and confirm the return address between the two operations.

In case of returns from countries outside the European Union: when filling in the customs declaration forms you must indicate "Returned goods - Failed sale". Please follow the return procedure carefully, which will be provided to you by our customer service department, as when and if customs duties/charges are found, these will be deducted from the refund which will then be made.


Effects of withdrawal

If you withdraw from this contract, you will be reimbursed for all payments you have made to us), without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from this contract. These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, it will not have to incur any costs as a consequence of this reimbursement. The refund can be suspended until the goods are received. The direct costs of returning the goods will be at your expense. You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. The refund will not include the shipping costs incurred, but only the value of the returned items.


if you wish to return a piece purchased with the SALES IN PAIRS promotion, the refund or change of items will have to take into account that:
If you return the cheaper priced item, which has therefore benefited from the extra 20% discount in the shopping cart, the refund or billing of the exchange will take into account the value actually incurred, i.e. the price at which the extra 20% discount in the shopping cart was applied.
If you return the higher-value item, the price of the second item will be recalculated: the promotion involving the extra 20% off the cheaper price will lose its validity: the refund or exchange count on the higher price will take into account that the extra 20% off the expensive price will be adjusted.