General conditions of Sale

The offer and sale of products on our website ("") are governed by these General Conditions of Sale.

The products purchased on are sold directly by GINEVRA CALZATURE SRL, with registered office in Italy, Via Case Nuove, 25 / d - 61041 Acqualagna (PU), Registr. Reg. Imp. REA Pesaro n 153340, Tax Code and VAT no. IT02089060418 Share capital € 10,000.00.

You can request any information from CALZATURE GINEVRA through our assistance services. If you need more information go to the Customer Service area. You will find information on orders and shipments, refunds and the return of products purchased on Remember that you can always contact CALZATURE GINEVRA, by e-mail ( or by telephone at the toll-free number 0722 88481. For any other legal information, consult the sections: General Conditions of Use, Privacy Policy and Right of Withdrawal.


1. Our trade policy


The Seller offers for sale, on, the products and carries out its e-commerce activity exclusively towards its end users who are "consumers".


When we speak of "consumer" we refer to any natural person who acts on for purposes not related to his own commercial, entrepreneurial or professional activity, possibly carried out. If you are not a "consumer", we invite you to refrain from concluding commercial transactions through


In consideration of its commercial policy, the Seller reserves the right not to process orders from subjects other than the "consumer" or in any case to orders that do not comply with its commercial policy.


These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on between users of and the Seller.


The General Conditions of Sale, on the other hand, do not regulate the supply of services or the sale of products by parties other than the Seller who are present on through links, banners or other hypertext links. We advise you, before placing orders and purchasing products and services from parties other than the Seller, to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of operations electronic commerce between users of and third parties.

Following BREXIT, for purchases made outside their own economic community, to customers in the UK will be asked to cover customs charges in order to collect the goods. The price paid to Calzature Ginevra only includes the price of the goods purchased plus shipping costs. Calzature Ginevra has no control over the customs charges and cannot know the amount of these charges, they are imposed and collected exclusively by customs itself. If a customer decides not to accept the goods in delivery because they do not want to bear the customs charges, the amount of the customs charges that Calzature Ginevra will be forced to bear on importation will be deducted from the refund when the goods are returned.


2. How to conclude the contract with CALZATURE GINEVRA


To conclude the purchase contract for one or more products on, you will need to fill in the order form in electronic format and send it to the Seller, electronically, following the relative instructions.


The order form contains a reference to the General Conditions of Sale, and a summary of the information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties), of the means of payment that you can use for purchase each product and the methods of delivery of the products purchased, the shipping and delivery costs, a reference to the conditions for exercising your right of withdrawal and the methods and times for returning the purchased products.


The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.


Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the General Conditions of Sale and the Information on the right of withdrawal, to print a copy using the print command and to memorize or to reproduce a copy for your personal use.


The order form will be filed in our database for the period of time necessary to process the orders and in any case in accordance with the law. You will be able to access your order form by consulting the section My order.


Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.


The language available to conclude the contract with the Seller is preferable to be Italian.


Once the contract is concluded, CALZATURE GINEVRA will process your purchase order.


The seller may not process your purchase orders that do not give guarantees of solvency or are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the seller has not carried out your purchase order specifying the reasons. If the products presented on are no longer available or on sale at the time of your last access to the site or when the order form is sent, it will be the Seller's responsibility to notify you promptly and in any case within thirty (30 ) days starting from the day following the one in which you have transmitted your order to the seller, any unavailability of the products ordered. In case of forwarding of the order form and payment of the price, the Seller will refund the amount already paid by you.


With the electronic transmission of the order form, you unconditionally accept and undertake to observe these General Conditions of Sale in relations with the Seller. If you do not agree with some of the terms listed in the General Conditions of Sale, please do not submit the order form for the purchase of products on


By submitting the order form, you confirm that you are aware of and accept the General Conditions of Sale and the additional information contained in, also referred to via links, including the General Conditions of Use and the Privacy Policy and the Information on the right of withdrawal.


Once the contract is concluded, the seller will send you, by e-mail, a receipt of the purchase order, containing a summary of the information already contained in the order form (General Conditions of Sale, Information on the right of withdrawal, information relating to essential characteristics of the product and detailed indication of the price, means of payment and delivery costs).


3. Guarantees and indication of product prices


On only luxury and top quality branded products are offered for sale. These products are purchased directly by the Seller from fashion houses, manufacturers and retailers carefully selected for their rigorous quality controls.


The Seller does not sell used, irregular or inferior quality products to the corresponding standards offered on the market. Only the vintage garments that are offered for sale in the specific section of, due to their particular nature, can be used and / or in conditions of evident wear. In the description of each vintage product, CALZATURE GINEVRA will take care to specify the storage conditions of the item presented if it differs from the standards offered on the market.


The essential characteristics of the products are presented on within each product sheet. The images and colors of the products offered for sale on may however not correspond to the real ones due to the Internet browser and monitor used.


Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.


Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller.


All products come with an identification tag attached with a disposable seal. We ask you not to remove the tag and the relative seal from the purchased products, of which they are an integral part.


The Seller, in case of exercising your right of withdrawal, has the right not to accept the return of products that do not have the relative tag or that have been altered in their essential and qualitative characteristics or that have been damaged.


4. Payments


To pay the price of the products and the relative shipping and delivery costs, you can follow one of the methods indicated in the order form.


In case of payment by credit card, the financial information (for example, the number of the credit / debit card or the date of its expiry) will be forwarded, via encrypted protocol, to PayPal, which provide the related electronic payment services to distance, without third parties having access to it in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary. prevent or report to the police the commission of fraud on The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your current account at the time of shipment of the purchased products.


5. Coupon Discount Codes

Discount coupon code (1) for newsletter subscription usable only through account creation and site registration (LOGIN) and newsletter subscription. To use the coupon code it is mandatory to login/login to the site and the use is limited to one order per user, identified by: tax code or user account or email. Where specified, the discount coupon code cannot be combined with other ongoing promotions.


6. Shipping and delivery of products

6.1 To find out about the specific shipping and delivery methods of the products, access the Shipping section in the Customer Service area. Please pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are considered to be fully known and accepted by you at the time of transmission of the order form. 


7. Customer Support

7.1 You can request any information through our assistance services: contact Customer Service via email or toll-free number 0722 88481. For further information, access the Customer Service area.


8. Right of withdrawal

You have the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquire physical possession of the last good. To exercise the right of withdrawal, you must inform us (CALZATURE GINEVRA SRL, VIA CASE NUOVE 25 / D, 61041 ACQUALAGNA, 0722 88481, of your decision to withdraw from this contract through an explicit declaration, from send by email to our aforementioned email address. To this end, you can use the attached withdrawal form, Download the RETURN FORM but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. The withdrawal must always be communicated by e-mail, before sending the return, wait for our acceptance of the return and confirm the return address between the two operations.


9. Effects of withdrawal

If you withdraw from this contract, you will be reimbursed for all payments you have made to us), without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from this contract. These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, it will not have to incur any costs as a consequence of this reimbursement. The refund can be suspended until the goods are received. The direct costs of returning the goods will be at your expense. You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.


10. Privacy


You will find information on how we process your personal data by accessing the Privacy Policy.


Please also read, if you have not already done so, our General Conditions of Use because they contain important information on how we process the personal data of our users and on the security systems adopted.


For any other information on our Privacy Policy you can send requests to the following e-mail address: or to the address of our registered office, Via Case Nuove - 61041, Acqualagna (PU), Italy.


11. Applicable law and dispute resolution


The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.


12. Modification and updating


The General Conditions of Sale are amended from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on